Refunds and Payment Issues

Refunds and Payment Issues

Occasionally, payments may fail due to card issues, banking restrictions, or temporary processing errors. Most problems can be resolved by reviewing your payment details and trying again.

Eligible refund requests are reviewed according to Pretend's billing policy.

Common payment issues

• Declined cards

• Expired payment methods

• Insufficient funds

• Temporary bank restrictions

• Network interruptions

Before requesting a refund

• Verify the payment status.

• Check your billing information.

• Review the refund policy.

• Contact support if needed.

Still having trouble?

If payment issues continue, reach out to the support team with your transaction details so they can investigate further.